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VoIP / Communications

GoToConnect Review

Updated March 26, 2026 · Gerry Manzari
8.5/10
From $27/user/mo
Visit Site ↗

GoToConnect (formerly Jive Communications) is a cloud-based phone system from the GoTo family — the same brand behind GoToMeeting and GoToWebinar. It’s built for businesses that want a fully hosted PBX replacement with easy dial plan editing, auto attendants, and seamless integrations with tools like Salesforce and Slack. The drag-and-drop dial plan editor is particularly impressive and makes advanced call routing accessible for non-technical admins.

Pros & Cons

Pros
  • Intuitive drag-and-drop dial plan builder
  • Integrates with 180+ business apps
  • Includes video meetings (GoToMeeting)
  • Flexible auto-attendant & IVR setup
Cons
  • Customer support can be slow
  • Interface feels slightly dated in spots
Our Verdict
8.5/10

Ideal for businesses that need advanced call routing and PBX features without hiring a phone system admin.

Visit GoToConnect ↗