GoToConnect Review
GoToConnect (formerly Jive Communications) is a cloud-based phone system from the GoTo family — the same brand behind GoToMeeting and GoToWebinar. It’s built for businesses that want a fully hosted PBX replacement with easy dial plan editing, auto attendants, and seamless integrations with tools like Salesforce and Slack. The drag-and-drop dial plan editor is particularly impressive and makes advanced call routing accessible for non-technical admins.
Pros & Cons
- Intuitive drag-and-drop dial plan builder
- Integrates with 180+ business apps
- Includes video meetings (GoToMeeting)
- Flexible auto-attendant & IVR setup
- Customer support can be slow
- Interface feels slightly dated in spots
Ideal for businesses that need advanced call routing and PBX features without hiring a phone system admin.
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